Services


Botou City Chiyuan pressure tile Machinery Equipment Co., LTD. (hereinafter referred to as "Chiyuan pressure Tile") since its establishment, always adhere to the customer-centric, committed to providing customers with a full range of high-quality service support. We know that quality service is the foundation of the enterprise, but also the key to win the trust and support of customers. Therefore, we constantly improve the service system, improve the quality of service, and strive to provide customers with the most satisfactory service experience.

Pre-sale service

(1) Product consultation: We have a professional sales team to provide customers with comprehensive product consultation services. Whether you have any questions about the technical parameters, performance characteristics, or application areas of the product, we will patiently answer them to ensure that you purchase the most suitable product for your needs.

(2) Scheme design: We provide personalized scheme design services, tailoring the most reasonable product scheme according to the actual needs of customers. We have rich industry experience and technical strength to ensure the feasibility and efficiency of our solutions.

(3) Field visit: If necessary, we can arrange for customers to visit our company or production site, allowing them to have a more intuitive understanding of our products and production capabilities.

In-sale service

(1)Contract signing: We follow the principles of fairness, justice and transparency, and sign detailed purchase and sales contracts with customers to clarify the rights and obligations of both parties to ensure the smooth progress of transactions.
(2)Delivery guarantee: We strictly follow the contract delivery date for production and delivery, to ensure that customers can receive the required equipment on time. In case of special circumstances, we will communicate with customers in a timely manner and do our best to meet customer needs.
(3)Transportation arrangements: We have established long-term cooperation with a number of logistics companies to provide customers with safe and fast transportation services. We will choose the most appropriate mode of transportation and route according to the actual needs of customers and product characteristics to ensure that the equipment is not damaged during transportation.

After-sales service

(1) Technical training: We provide comprehensive technical training services to our customers to ensure that they can master the skills of using the product. We will develop targeted training plans based on the actual needs of our clients and arrange experienced technical personnel for on-site teaching.

(2) Remote support: We also provide remote technical support services, providing technical support and troubleshooting services for customers through telephone or Internet and other remote means. No matter where our clients are located, we are able to respond to their needs in a timely manner and provide them with effective solutions.